Updating Your Profile Information

Maintaining accurate profile information is essential for several reasons:

Professional Requirements:

Platform Benefits:

Legal and Compliance:

How to Access Profile Settings:

1. Log into Your Account: Sign in to your MedMatrix account

2. Navigate to Profile: Click your name/avatar in the top right corner

3. Select "Profile Settings": Choose from the dropdown menu

4. Alternative Access: Go to Dashboard → Settings → Profile

Profile Sections:

- Personal Information: Name, contact details, demographics

- Professional Information: License, specialty, credentials

- Account Settings: Email, password, notification preferences

- Privacy Settings: Data sharing and communication preferences

- Payment Information: Billing address and payment methods

Mobile Access:

Basic Information:

- Full Name: Legal name as it appears on your license

- Email Address: Primary email for account communications

- Phone Number: Mobile number for SMS notifications and verification

- Date of Birth: Required for some CME activities

- Gender: Optional, used for demographic reporting

Contact Information:

- Mailing Address: For certificate delivery and correspondence

- Work Address: Hospital or clinic information

- Emergency Contact: Optional backup contact information

- Preferred Language: Interface and communication language

How to Update:

1. Go to Profile Settings → Personal Information

2. Click Edit next to the section you want to change

4. Click Save Changes to confirm updates

Important Notes:

Medical License Information:

- License Number: Your medical license number

- Issuing Authority: UAE Ministry of Health, DHA, HAAD, etc.

- License Expiry Date: When your license expires

- License Status: Active, inactive, or pending renewal

Professional Details:

- Medical Specialty: Primary specialty (Internal Medicine, Surgery, etc.)

- Sub-specialties: Additional specializations

- Years of Experience: Total years in practice

- Current Position: Job title and role

- Institution: Hospital, clinic, or healthcare organization

Credentials and Certifications:

- Medical Degree: MD, MBBS, DO, etc.

- Board Certifications: Specialty board certifications

- Additional Certifications: ACLS, BLS, specialty certificates

- Professional Memberships: Medical associations and societies

Updating Professional Information:

1. Navigate to Profile Settings → Professional Information

Password Management:

- Change Password: Update your account password regularly

- Password Requirements: Minimum 8 characters, mix of letters, numbers, symbols

- Password Strength: Use strong, unique passwords

- Password Recovery: Set up security questions for account recovery

Two-Factor Authentication (2FA):

- Enable 2FA: Add extra security layer to your account

- Authentication Methods: SMS, email, or authenticator app

- Backup Codes: Generate backup codes for emergency access

- Device Management: Manage trusted devices and browsers

Login Security:

- Session Management: View and manage active login sessions

- Login History: Review recent login activity

- Suspicious Activity: Report any unauthorized access

- Account Lockout: Automatic protection against brute force attacks

Privacy Controls:

- Data Sharing: Control what information is shared

- Communication Preferences: Manage email and SMS notifications

- Profile Visibility: Control who can see your profile information

- Activity Tracking: Manage learning activity visibility

Common Issues and Solutions:

Changes Not Saving:

Email Verification Issues:

Document Upload Problems:

Professional Information Verification:

Profile Display Issues:

Getting Help:

If you continue to experience issues updating your profile: